Need help with Stripchat? This guide covers all available Stripchat support options — from the help center and billing contacts to how to submit a ticket. All contact information verified as of March 2026.
How to Get Help
Stripchat offers three main support channels:
- Help Center — self-service FAQ for most common questions
- Support Ticket — for account, technical, and content issues
- Billing Support — direct contact with payment processors
Help Center Overview
The Stripchat Help Center covers the most common user and model questions. Access it at their help center.
User FAQ categories:
- Getting Started
- General Questions
- Account Questions
- Billing Questions
- Technical Questions
- Abuses and Complaints
- Promo Campaigns
Model FAQ categories:
- Getting Started
- My Profile
- Settings and Privacy
- Earnings and Payments
- Broadcast and Chat
- Troubleshooting
How to Submit a Support Ticket
For issues not covered in the Help Center, submit a ticket directly to Stripchat:
- Go to the Stripchat Help Center
- Scroll down and click “Contact us”
- Fill in the ticket form:
- Your email address
- Subject of your issue
- Issue type (select from dropdown)
- Description of the problem
- Click “Submit”
Stripchat support typically responds within 24-48 hours. For faster resolution, be specific about your issue and include any relevant screenshots.
Billing Processor Contacts
Payment issues (charges, refunds, unrecognized transactions) are handled by Stripchat’s third-party billing processors — not directly by Stripchat. Contact the relevant processor based on your payment method:
Paymentico
- Billing support: help.paymentico.com
- Email: [email protected]
- Phone (USA/Canada Toll Free): 1-855-877-7020
- Phone (UK/International): +44 1344 586020
Epoch
- Billing support: epoch.com/billing_support
- Email: [email protected]
- Phone (Toll Free): +1 800 893 8871
- Phone (Worldwide): +1 310 664 5810
SegPay
- Billing support: cs.segpay.com
- Email: [email protected]
- Phone: +1-954-414-1610 or 1-888-376-0948
💡 Tip: If you see an unrecognized charge on your bank statement, it’s likely from one of these billing companies (they appear with a neutral descriptor, not “Stripchat”). Contact the relevant processor with your transaction date and amount.
Common Questions
How do I contact Stripchat support?
Go to their help center and submit a ticket. Select your issue type, describe the problem, and Stripchat typically responds within 24-48 hours.
Does Stripchat have live chat support?
Stripchat support is primarily ticket-based. Ultimate members get 24/7 dedicated support with faster response times.
How do I get a refund from Stripchat?
Refund requests go through the billing processor that handled your payment (Paymentico, Epoch, or SegPay). Contact them directly with your transaction details.
I see an unrecognized charge — what do I do?
Stripchat charges appear under the billing processor’s name, not “Stripchat.” Check your statement for Paymentico, Epoch, or SegPay. Contact the relevant processor to identify and resolve the charge.
How long does Stripchat support take to respond?
Standard tickets: 24-48 hours. Ultimate members get priority support with faster response times.
Where is the Stripchat help center?
At their help center. Separate FAQ sections for users and models.
See also: Full Platform Review | Token Prices Guide | Registration Guide | Login Help
Last updated: March 2026. Contact information verified from Stripchat’s official support page.